Refund Policy

Warranty

✔️ Our products feature a 2-day Warranty regarding factory fault.

✔️ MILI.AE invoice number must be provided in order to proceed.

Returns

✔️ A refund or exchange can be claimed within 2 days of buying of the product. The claim will become void after that period.

✔️ In order to claim the refund or return, the item must be returned in an unused and new condition packed in original factory packing.

✔️ All Items sold cannot be returned unless.
- Factory Defects
- Packaging Mistakes

Refund

✔️ You will be acknowledged the receipt of your item via email once we receive it. On inspection of the item, you will be informed about approval or rejection of your refund via email. In case of approval, your refund will be processed via bank transfer or cash in some cases. In case of rejection, same products will ship back on your shipment address.

Exchanges 

✔️ Only defective or damaged items are exchanged.  To exchange with the same item, send us an exchange request on info@mili.ae

Exclusion

The following are NOT covered and are excluded from this warranty:

✔️ Pods

✔️ Accessories in general

✔️ Please remember, MILI.AE warranty covers only factory defects. Any misuse, scratches, drop signs, misuse of batteries or chargers will void the warranty immediately.

MILI.AE is not responsible for

✔️ Abuse of any kind

✔️ Dropping the device

✔️ Scratches

✔️ Force Majeure

✔️ Items opened by another party

✔️ Items covered by another warranty

✔️ Products with repair attempts by someone other than MILI.AE authorized service personnel

✔️ Injuries of any kind resulting from use regardless of circumstance
Issues and damage resulting from 3rd party (non MILI.AE) software

✔️ Issues arising from alterations or modifications

✔️ Products with missing or defaced serial numbers.

Pods

Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not able to accept returns of any e liquids whether they are unopened, unused or remain sealed unless we have sent you incorrect liquids in your order. 

Indemnification

✔️ The user shall agree to defend, indemnify and hold MILI.AE harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Common Sense

✔️ Misuse, If an item if damaged because You didn't know how to operate it/maintain it or you were "learning" it's obviously not covered in any warranty , Vape gears aren't a new Fridge or a TV set or a new mobile phone as their life span completely dependent on your knowledge base and whether you know the specs and the capabilities of these devices or not , Vaping in general is a hobby and you are expected to watch reviews / read tutorials and you research before placing an order .